Tuition Order Process

Nouveau Riche College Tuition Order Process

STEP BY STEP INSTRUCTIONS for Independent Student Advisors (ISAs) and Indepdent Training Associates (ITAs):

1. Obtain customer information in person or over the phone.
   1. Double check email address
2. Advise customer what to expect:
   1. An email will come from customerservice@nouveauriche.com
   2. In the email is a order confirmation key and a link
   3. Copy or write down the order confirmation key
   4. Click on the link
   5. Paste or type the order confirmation key
   6. You will be viewing the contract
   7. Agree to understanding the cancelation policy by signing with your mouse or mouse pad
   8. Click "Submit"
   9. It will require you to scroll down and agree to the Tuition policies
   10. Scroll down
   11. Agree to Tuition policies by signing with your mouse or mouse pad
   12. Click "Submit"
   13. If write sign is completed and verified before 5 PM Pacific Time the 7 day right of recision will begin that day.
   14. If write sign is completed after 5 PM Pacific Time, it will be verified the next business day and the 7 day right of recision will begin then.
   15. Tell the customer you will call the directly after you enter the order so they can immediately look for the email from Nouvea Riche.
3. Log on to Business Center. Click on “Place an Order” and select “Tuition”
4. Search for existing customer, or create a new customer.
5. Enter order information and payment information. The credit card order confirmation key is required. (3-digits on the back of Visa, MasterCard or Discover; and 4-digits on the front of American Express) Up to 3 credit cards and one Cashier’s Check or wire transfer may be used to total the payment amount.
   1. If Cashier’s check is used, it must be mailed to Nouveau Riche, 7077 E. Marilyn Road, Suite 130, Scottsdale, AZ 85254. Recommended method is trackable and overnight.
      1. Be sure that student name and order number is written on memo line.
      2. Be sure check is made for tuition amount plus any applicable shipping charges.
   2. If wire transfer is used, Wiring Instructions are:
      1. Routing Number: 026009593
      2. Account Number: 004688780926
      3. Bank Name: Bank of America
      4. Branch: 14648 Scottsdale Road, Suite 250, Scottsdale, AZ 85254
      5. Account Holder Name: Nouveau Riche Corp
      6. Account Holder Contact Information: 7077 E. Marilyn Road, Suite 130, Scottsdale, AZ 85254; Customer Serice Phone: 480-850-1500
      7. Put customer's name and order number in the memo of the transfer
6. The customer will receive an email with the contract which they can print for their records.
7. Customer signs contract using Write Sign and submits.
   1. You can review the Write Sign process in your Business Center under "Place an Order" and select "Write Sign Demo"
8. NR receives and confirms signature
   1. NR will reject any signature that is a dot or an X, anything more than that, including initials is acceptable.
9. If check was mailed, Accounting Dept. will verify check has been received and cleared. If a wire was submitted, Account Dept. will verify the transfer.
10. After the 7 day right of rescission (7 days are counted during business days which include Monday through Saturday), the order is processed!

1. ISA receives an email “Congrats on your new Tuition order!”
2. Once order is processed, the Student gets an email introducing the live Mastermind Investor Group call and also a welcome email with their Nouveau ID and login/password info for OSCAR™ (or Business Center if they are an ISA) and the Investor Concierge™.

AFTER THE ORDER IS PLACED, THE ISA IS RESPONSIBLE FOR ADVISING THEIR STUDENT ON THE CLASSES THAT WILL BE BEST FOR THEM TO TAKE. THE ONLINE PERSONAL PREFERENCES QUESTIONNAIRE (PPQ) SHOULD BE USED FOR THIS PURPOSE.

POTENTIAL PROBLEMS AND SOLUTIONS:

1. Customer did NOT get email.
   1. Have customer check junk mail folder.
   2. Mentor goes into Business Center, under "People", under "Search Organization" and enters last name of customer.
      1. Confirm email address
      2. Write down Student ID # which begins with "US"
         1. If email address is wrong, use wrong email address and US# password
         2. Login to Business Center for customer
         3. Go to "My Profile" and "Personal Info" and update email address.
         4. Go to "Communications" and "Corporate Emails"
         5. Find the email and click on "resend"
   3. If it's disappearing in the email give customer their username and US#
      1. Walk customer through how to login to Business Center
      2. Go to "Communications" and "Corporate Emails"
      3. Find the email and click on the title of the email.
      4. It will open the email directly and return to write sign instructions above

2. Entering order the computer gives an error that customer is already assigned to an ISA

   1. The customer registered with that email address as a guest of another ISA for an Intensive within the last 45 days

   2. They have purchased another product with you and are an existing customer in your business center.

      1. Select 'Search for Existing Customer'

3. Customer changes method of payment

   1. If customer was doing a wire transfer or certified check and changes to credit card after the order is entered

   2. Go to "Place and Order" and select "Pending Orders"

   3. Click on "Remove Check/Wire Pay Type"

   4. Enter new information and submit